Course Management Troubleshooting

Listed below are some common technical problems (and solutions) that you may encounter while managing your course through the web. If you have any questions, please contact the college Help Desk (http://www.esc.edu/facultyform or call 800 847-3000 ext. 420):

1.  I am unable to login to the SLN or CourseSpace Faculty Center:
Please check the following:
•	That you are logging in at the correct location: SLN: http://www.esc.edu/faculty ; CourseSpace: http://coursespace.suny.edu/csfaculty
•	That "cookies" are enabled on your browser. For details: http://www.esc.edu/cookies
•	That you are using your correct SLN username (formatted in the form of Firstname<space>Lastname, i.e, John Smith) and password (you cannot use your Empire State College password for this). Contact the SLN Admin Office to confirm what your login information is: 518 443-5331

2.  I do not see a specific student submission or other change to the course content:
There are 2 common causes of this:
•	The submission was saved by the student as a "Private Save" instead of submitting it to the Professor. When this occurs, only the student can see it. Ask the student to go back into the document and check the status. If it is still a Private Save, the student must edit it and change the save option to "Submit for Professor" before you can see it.
•	The Refresh settings on your browser are not set to refresh previously visited pages correctly. To change the Refresh settings:
•	Internet Explorer 5 and 6: Tools menu > Internet Options > under Temporary Internet Options, click Settings button > click radio button next to "Every Visit to the Page" > Click OK
•	Netscape 7.x: Edit menu > Preferences > click on the + sign to the left of Advanced > Cache > select Every Time

3.  How do I copy and paste text into a course document text box?:
•	On the document where you have the text you want to paste, use your cursor to highlight the text.
•	Click the Edit menu > Copy (some software allows you to use the shortcut: Ctrl + C).
•	Go to the page where you want to paste the text and put your cursor into the text box (put your mouse pointer into the box and left click with your mouse).
•	Click the Edit menu > Paste command or use the shortcut: Ctrl + V.

4.  I cannot open a student's attachment:
Whether you can open an attachment depends on the file format the student used to save the original assignment and the word processor you have on your computer – if they are different you may not be able to view it properly. If you are unable to open the attachment, you should have the student resubmit the assignment as a Rich-Text Format file (*.rtf). This is a universal file format that all word processors can open and display. To save in this format, the student should do a "Save As" and select Rich Text format (*.rtf) from the drop-down list in the "Save as Type" field within the Save As box and then resubmit the assignment using the newly saved RTF document.

Last modified: 6/21/04