For CDL Tutors: Who to Contact
Updated 10/23/03

Technical Questions: Empire State College Technical Help Desk
For: general technical questions/problems, editing course information or starter documents, adding students to small group exercises
•	Web: http://www.esc.edu/facultyform (preferred contact mechanism)
•	E-mail: onlinehelp@esc.edu
•	Phone: 800 847-3000 ext. 420 (local: 518 587-2100 ext. 420)
•	Hours of Operation: M – F 9am – 4pm (ET)

Evening/Weekend Technical Assistance: SLN Help Desk
For: main contact for all students, Faculty: SLN e-mail problems, general weekend/evening course support
•	Web: http://sln.suny.edu/sln/faculty/faculty_helpdesk.nsf/helpdesk?openform
•	E-mail: Faculty_Helpdesk@sln.suny.edu
•	Phone: 800 875-6269, press 2 (direct: 518 442-3357)
•	Normal Hours of Operation: Monday-Thursday: 11am-9pm, Friday: 11am-5pm, 
Saturday: 1pm-5pm, Sunday: 1pm-9pm ET

Student and Course-Related Issues: Center for Distance Learning (CDL) 
For: enrollment, student contact, or changing an outcome, general administrative questions 
•	Web: http://empire1.esc.edu/CDLadmin/tutorhistory.nsf/tutorQuestionWeb?OpenForm  (ESC login required)
•	E-mail: cdlstudent@esc.edu
•	Phone: 800 847-3000 ext. 300 (local: 518 587-2100 ext. 300)

Forgot my Empire State College Username/Password or E-mail account (for faculty only): Laura Wait
•	E-mail: Laura.Wait@esc.edu
•	Phone: 800 847-3000 ext. 332 (local: 518-2100 ext. 332)

Forgot my SLN Username/Password (for faculty only): SLN Admin Office
•	Phone: 518 443-5331