BULLETIN BOARD Document by: ESC Training (10/25/2003 07:51 PM)
Subject: Getting Technical Help
If you experience technical problems that interrupt your ability to complete class work, it's important that you know where to seek help immediately. Here is a simple guide for where you should direct questions and calls for help.

Problems with...	Who you should contact...
Login to your ISP (Internet Service Provider); connecting to web sites; launching web browser software (Netscape, Internet Explorer).	Your ISP (Internet Service Provider)
Connecting to the SUNY Learning Network web site; login to the SLN Student Commons and access to your Course Map; interacting or participating in course activities; submission of assignments or file attachments in course.	The SLN HelpDesk: select "HelpDesk" links on the web site send email to HelpDesk@SLN.suny.edu call 1.800.875.6269, press 2

Please note that your instructor is not on this list. If you send inquiries to me about these technical problems, I will refer you to the resources listed.
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