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RETENTION SPECIALIST  
Human Resources > Employment Opportunities

Empire State College was established in 1971 by Dr. Ernest Boyer as a distinctive statewide institution focused on innovative and nontraditional teaching and learning.

The college continues its 45-year commitment experiment with new, flexible, and individualized modes of learning through such practices as mentoring students throughout their academic studies, creating individualized degree plans, valuing learning gained from life and work experience, building professional and social student support communities and creating flexible modes of delivery to meet students' diverse learning preferences. The college now boast over 75,000 proud and successful alumni and partners with nearly 20,000 students a year who want to expand their personal and professional horizons.

Empire State College is a part of the SUNY System and is accredited by the Middle States Commission on Higher Education. With headquarters in Saratoga Springs, New York, ESC serves mostly working adults pursuing associate, bachelor's and master's degrees online and onsite at 35 locations across the state of New York and abroad.

Job Vacancy
The application deadline has passed; you can no longer apply for this job.
Job Title:
Retention Specialist
Job ID:
1065
Full or Part Time:
Full Time
Center:
Metropolitan Center
Unit/Program/Office
Location:
New York
Description:
The Retention Specialist reports to the Coordinator of Student Services. Specific responsibilities are to:

- Develop and implement retention programs at the center by following up on existing initiatives and identifying new outreach opportunities.
- Work in a team environment with the Director of Academic Support, Director of Academic Review, and Coordinator of Student Services to promote student success through special programs, improved processes, and outreach campaigns.
- Review student records for retention issues; follow up on progress through personal contact and correspondence.
- Coach students through administrative barriers that are preventing them from progressing towards their degree.
- Coordinate conferences or referrals to appropriate offices, such as Student Financial Services (financial aid and payment), Registrar, and Office of Academic Review to resolve individual student problems.
- Document and track student issues; prepare periodic reports on service issues.
- Implement college Satisfactory Academic Progress policies and procedures at the Center.
- Counsel academically dismissed students on reinstatement process.
- Assist Coordinator of Student Services with the planning and delivery of orientation.
- Conduct special topics workshops (e.g., academic progress, using the college’s online resources, and resume writing).
Minimum Qualifications:
Bachelor’s degree required. Experience in student services (counseling, advising, or similar); excellent written, oral and interpersonal communication skills; ability to organize prioritize, problem-solve, collaborate and work independently; effective listening, probing, and assessment skills; and excellent computer skills also required.
Preferred Qualifications:
Master’s degree preferred. Experience in adult and non-traditional education; experience using student tracking databases is also preferred.
Special Information (e.g., travel required, evening hours, etc.):
Some evenings and occasional travel to central offices in Saratoga Springs is required.
Rank/Salary:
$40,000 - $45,000
Applications due by:
 10/14/2009
Anticipated start date:
11/1/2009
Empire State College is an EOE employer.
The application deadline has passed; you can no longer apply for this job.

Empire State College
Office of Human Resources
Two Union Avenue
Saratoga Springs, NY 12866
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